Testimonials

What our clients say about us:

"In my experience, when failure is not an option, you call Agreement Dynamics. No question about it." - Phil Kushlan, Executive Director, Washington St. Public Stadium Authority, 1999

"When it comes to negotiation training, consulting and facilitation, Agreement Dynamics is in a league of their own. Using Agreement Dynamics' tools has done more for the Port of Seattle to build positive, constructive employee and customer relations than any other method we've tried."

- John Swanson, Retired Director of Labor Relations, Port of Seattle

"Through the power of the problem-solving process of RESOLVE, the college and the Moraine Park Federation of Teachers were able to reach consensus on practices and language changes we were not able to achieve in the past 10 years." - Rodney Pasch, Vice President of Human Resources, Moraine Park Technical College, Wisconsin

"Many of our members have already told me that they have used RESOLVE to successfully negotiate some problems. I believe that we are now on the right track in building better relations."

- Kaye Shea, University of Washington Police

"Regarding your workshop on facilitation and communication, I've heard rave reviews from people. A member who is on the national board of SMPS thought you'd be a great speaker at our national conference. Your evaluation scores are almost off the charts (high scores)! Thanks again, Dee. It was fun working with you."
- Norm Schwab, Vice President, Society for Marketing Professional Services

"In my over 30 years of Credit Union management, I have attended many conferences and seminars on the subjects you specialize in. Yours, without hesitation, was the most skilled and effective workshop I have ever had the pleasure to attend."

- James Dugan, Teamsters Credit Union Manager

"Without Dee's guidance and facilitative expertise, I don't think we would have come as far as we have. Dee's ability to keep things simple, get agreement, and keep us focused on the things that matter have been invaluable to our organization."

- Kathy Coronetz, Organizational Development and Human Resources Manager, King County Dept. of Natural Resources

"I was amazed at the amount of practical learning which was packed into two days."

- John Reid, Consultant, Glasgow, Scotland

"Rhonda Hilyer blended humor and good sense, while presenting excellent models for all situations. From ground rules to difficult people, through simulations and discussions, we covered it all. I gained confidence through the experience, and find the manual to be a handy reference guide."

- Bernie Henzi, Training & Development Coordinator, City of Seattle Personnel

"Whether dealing with internal or external customers, RESOLVE has really worked for us."

- Matthew Fairfax, Human Resources Manager, Washington Dental Service

"Dee Endelman is a superior facilitator. Anyone can learn the techniques, but Dee's positive attitude and humor is very genuine and real. She also has the uncanny ability to HEAR what her audience needs and adapt/customize as she goes."

- Val Hoover, Training Administrator, King County Solid Waste Division

"Many, many thanks! Your session on communication styles was the talk of the conference. The audience just loved you and your program."

- Donna Cameron, Executive Director, Northwest Floral Association

"Dee is an excellent facilitator and trainer. She also brings a breadth of organizational experience to projects she works on. I am most impressed, however, by the degree to which Dee, and others at Agreement Dynamics, prepare for the work they have done for us. Dee is obviously an excellent planner, because she comes to meetings very well prepared and ready to go, and she prepares people like me for the tasks at hand as well."

- Rod Hansen, Manager, King County Solid Waste Division

"Dee, you have made an enormous difference for our neighborhood with your steady facilitation of our merger. I know it was more than a job for you - it became a professional challenge! Thank you again."
- Steve Hemmat, Pioneer Square Community Association

"This course (RESOLVE) provides you with a tool kit that can be used to build trust, respect, understanding and esteem in place of conflict."

- Bob McCann, Former Chief, Executive, Castlemilk Economic Development Council, Glasgow, Scotland

"The RESOLVE training has increased considerably the ability of our staff and members to communicate our ideas and needs. The result for our members has been better labor agreements and a more effective voice on the job."

- Marc Earls, President, Service Employees International Union

"I have employed group process facilitators for over twenty years. When the problems seem insurmountable and the stakes are high, there is no question about whom to call. As we launched a trail-blazing public/private venture to build a $400,000,000 stadium and exhibition facility we called on Rhonda Hilyer to help bridge the cultural gap between our two organizations. I'm not sure where we would have wound up without her skillful intervention."

- Phil Kushlan, Executive Director, Washington St. Public Stadium Authority, 1999

"Dee has helped SWD by having an excellent working knowledge of people, organizations and how they work as well as our business. She has facilitated some tough discussions between management, supervisors and leads that ultimately helped us begin to function as a team. She is an excellent meeting facilitator.

- Donna Kimbrough-Thompson, Assistant Manager, King County Solid Waste Division

"The questions asked and the number of people who come up to chat after the formal presentation are always a good indication of how well the speaker was received. On both counts, you were clearly a winner."

- Nina Sanders, Director, Executive MBA Program, University of Washington

"Dee, as usual, I was bolting for a ferry at the end of our meeting Tuesday, and didn't get a chance to say this: You were just terrific! You really carried the ball with your presentation on Tuesday... And you have been so helpful in the entire process to date. Thank you. I am so proud of all of us!"
-Sunny Speidel, Pioneer Square Community Association

"This course (RESOLVE) provides you with a tool kit that can be used to build trust, respect, understanding, and esteem in place of conflict."

- Bob McCann, Former Chief Executive, Castlemilk Economic Development Council

"I feel certain that as we apply the knowledge that we gained during this training, we will ultimately improve our working relationships and ability to better communicate with our customers."

- Pat Elder, Recreation Programs Manager, City of Seattle Department of Parks

"Dee has worked with the Seattle Police Department Record Files and ID Units on numerous occasions over the past few years. Her assistance has been invaluable and very influential in our quest to improve communications among all employees--whatever title they carry. She brings lots of examples from her past work experience, which allows us to learn without going through all the trials. Her lessons and teachings are used daily and are so dynamic they are not filed away or forgotten."

- Marty Sullivan, Manager, Record Files and Photo ID Units, Seattle Police Dept.

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