“When failure is not an option, I call Agreement Dynamics. No question about it.”

-Phil Kushlan, Executive Director, Capital City Development Corporation Former Executive Director, Washington State Public Stadium Authority Former City Manger, Bellevue, Washington

"Your facilitation and leadership during our labor negotiations has benefited the men and women of the department and the community they serve. I really learned some valuable lessons in negotiations and believe they will benefit me in the future."

- Commander Jorge Cisneros, Chief of Staff. Long Beach (CA) Police Department

"Thank you very much for your help in addressing the challenges we faced recently. It was not an easy situation and your counsel and guidance was instrumental to managing the process."

-John Parker, Kennedy Associates Real Estate Counsel, Inc.

"Your consultation with the City has resulted in substantially improved relationships with our employee organizations. We are equally committed to maintaining a long-term working relationship with you and thank you for all the excellent services you have provided."

- Greg Eckman, Retired Human Resources Director, City of Peoria, Arizona

"On behalf of myself and the members of the Aviation Operations Unit at Sea-Tac Airport, I would like to thank you for your important involvement in the recent negotiations with the Port of Seattle and ILWU Local 9. I believe your participation played a key role in bringing the parties together and enabled us to reach agreement over some very difficult issues."

-Tony Hutter, Sec/Treas/Business Agent, ILWU, Local 9

"You are a proficient, caring, experienced, forward-thinking and dedicated group of professionals."

- Greg Lovelady, Manager, Applied Planning Section, Washington Office of the Interagency Committee

"I am very pleased to recommend Rhonda Hilyer of Agreement Dynamics for her work in collaborative decision making processes. Rhonda had provided outstanding consultation and training services to Metro and members of our labor union, Local 6 of the Service Employees International Union. She has a masterful grasp of decision making process and how to use collaboration where decisions involve multiple parties."

-John F. Spencer, Former Director, Water Pollution Control Department, Seattle/King County METRO

“Rhonda you are truly amazing. I do not know how you do this. Your ability to balance interests and keep everyone together (or apart as appropriate) is a gift.”

- Suzanne Mason, Former Director of Human Resources, City of Long Beach, CA

“Rhonda Hilyer has been invited back to facilitate our council retreats over and over. She is a master at knowing when to take a strong hand or to facilitate more from behind the scenes. From developing consensus-based agendas to reaching results on time, she keeps everyone focused and engaged in a spirited discussion.”

- Rich Conrad, City Manager, Mercer Island, WA

“On behalf of the Lynnwood City Council, thank you for facilitating our retreat. The mini course on communications was an eye opener, and I think this is a good beginning for the team.“

- Ted Hikel, Council President, City of Lynnwood

"Oh behalf of the staff and City Council, I would like to thank you for the excellent work you performed as our facilitator. You are a great listener, and were able to quickly come up to speed on the issues. Your kind, sensitive and supportive approach was very effective. Your training material was excellent and I'm sure will help us all see issues from others' point of view more readily."

- Gerald Gehring, Mayor, City of University Place, Washington

"Please accept this letter as a thank you for your work in facilitating the City's Legislative retreat. I have heard nothing but positive comments from the City Councilmembers about you and the outcome of the retreat."

- Robert Stowe, City Manager, City of Mill Creek

“In my 30+ years of credit union management, I have attended many conferences and seminars. Yours was the most skilled and effective workshop I have ever had the pleasure to attend.”

-James Dugan, Former Teamsters Credit Union Manager

"I will never be the same again, and that's a good thing thanks to your communication workshop. You are a terrific facilitator and held our attention; I learned so much and had such a wonderful time. I look forward to reading all the materials again. "

- Beth Morris, Council Assistant, City of Lynnwood Legislative Department

"On behalf of the University of Washington Police Officers' Association I want to thank you for the excellent job you did in presenting RESOLVE to our members. I have had very positive feedback from our members and the UWPD management staff."

-Kaye Shea, Former President, University of Washington Police Officers' Association

"We at Moraine Park, both labor and management, wish to extend our appreciation for the excellent training you provided. The knowledge we gained regarding various communication styles and the skills we gained on problem solving and decision making will help us in addressing everyday issues and the major process of negotiations."

-Rodney Pasch, Human Resources Director, City of Fond du Lac, WI; Former Vice President of Administration, Moraine Park Technical College

"Rhonda provided our employees with a useful and comprehensible way to approach the continuing challenge of learning to communicate effectively. I feel certain that as we apply the knowledge that we gained during this training, we will ultimately improve our working relationships and ability to better communicate with our customers."

-Pat Elder, Recreation Programs Manager, Central Divisions, Seattle Department of Parks and Recreation

“Awesome presentation--I stayed interested all afternoon.”

-Participant quote from Oregon Association of Municipal Records Academy Session

"Your session is getting rave reviews here. I think we will be interested in another phase of this training."

- Victoria Runkle, Finance Director, City of Arvada, CO

"I cannot tell you how much we enjoyed Rhonda Hilyer’s presentation at our state auditors' conference. I have put together many, many conventions and her communication presentation is the first one I have ever had with such overwhelming positive feedback. Across the board, everyone loved her, loved the material, and found the information very useful. "

- Kim Wyman, Thurston County Auditor; Conference Program Committee, Washington State Auditors' Association

“Thank you for the amazing presentation at the Southwest Leadership Program for Local and State Government.” (Workshop rated #1 at this conference.)

-Alexis Hover, University of Arizona, Tucson

“Our non-partisan western staff leaders thought you were a smash hit… as did I. You would indeed be rated best presenter! Thanks very much for the preparation and strong message delivery!”

- Mary Lou Cooper, Director of Legislative Leadership Training Council of State Governments West

“Rhonda's workshop during the Midwestern Legislative Conference Annual Meeting (7/15/08) was a great success! In fact, in meeting evaluations, several attendees picked her as their favorite of the entire 4-daymeeting! Here are some of their comments:
• "Rhonda Hilyer was dynamic and practical in her suggestions.
• "Very professional, informative and humorous.
• "Terrific speaker, fun topic for professional development.
• "Interesting and practical; entertaining.
• "Excellent take-home value."

- Laura Kliewer, Annual Meeting Program Coordinator, Council of State Governments -Midwest, Lombard, IL

“I would like to express our sincere appreciation to Rhonda Hilyer for the very insightful and practical training provided at our 51st Annual conference. It was a pleasure working with you and I look forward to the next opportunity to do so again.”

- James McMahan, Deputy Director, Washington Association of County Officials

“When failure is not an option, I call Agreement Dynamics. No question about it.”

-Phil Kushlan, Executive Director, Capital City Development Corporation Former Executive Director, Washington State Public Stadium Authority Former City Manger, Bellevue, Washington

“Thank you for all you did with the City and its Coalition of Unions. I have learned more from you than you’ll ever know.”

- Paul Girard, Special Assistant to the Mayor, City of Los Angeles

“Mary Kay did a fantastic job training our human resources staff in communication styles. We learned a great deal and thoroughly enjoyed her.”

-Sheryl Bender, Port of Long Beach, CA

"Fabulous instructor"

- University of Washington Professional and Organizational Development training evaluation - Winter 2009

"You are such a star! Your presentation today was absolutely perfect. It could not have fit better with the readings, memo and topic of the week. It linked gracefully to most that has come before and much that is about to come. You were funny, vulnerable, accessible and creative. The class was mesmerized. You took what the students had found the dullest subject to date and brought it alive. Thank you, thank you, thank you.“

- Dorothy Bullitt, Distinguished Visiting Practitioner, Evans School of Public Affairs, Univ. of Washington

"I am very grateful for the excellent training you provided. Our whole group took away valuable lessons and information that will have a critical impact on our day-to-day operations. Most importantly, Rhonda's lessons encouraged self-confidence, allowing people to feel comfortable with who they are, thus empowering them to take the next step in reaching out to accommodate others. "

- Darren Morgan, Field Operations Manager, Seattle Dept. of Transportation, Urban Forestry

"Rhonda did a great job! The workshop entitled "A Focus on Leadership: Developing Communication Skills for Conflict Resolution and Team Building," was well received by all the participants."

-Robin Barry, Education Coordinator, Home Care Association of Washington

"Rhonda's facilitation skills are truly extraordinary and the exercise she took the group through was very enlightening! We know everyone enjoyed it and learned some new things about themselves and each other."

-Sarah Langton, Partner, Langton-Spieth Consulting; Former President, Bellevue Chamber of Commerce

"Your presentation on the Lake Tapps Task Force was great and very informative. A number of our Rotary members live on the Lake and were especially interested."

- Jim Clifford, Pierce County Association of Realtors and Task Force Member

"What an incredible job you did for the retreat. I have heard only good things from all participants."

- Beth Morris, Council Assistant, City of Lynnwood, WA

"The training workshop was a tremendous experience. You have done an amazing job of putting this together in a succinct and appealing way. The content is just great and the materials are first rate."

- Peggy Fleming, Anacortes, WA

"The Success Signals material is excellent. It teaches a valuable management tool and presents it in a non-judgmental and easy-to-use way."

- Marcia Navajas, MHSA Health Services Administrator, King County Juvenile Detention Center

“If you want a success tool that’s simple, fun to learn and that really delivers, read the Success Signals book.”

- John Swanson, Former Labor Relations Director, Port of Seattle

"You are a very proficient, caring, experienced, forward-thinking and dedicated group of professionals.

- Greg Lovelady, Manager, Applied Planning Section, Washington Office of the Interagency Committee